Shipping Policy
Effective Date: 01/10/2024
At ZiGoo, we strive to provide you with a seamless shopping experience, including reliable shipping options for your orders. Zigoo Deals brand is powered by Thai Green Power Solution India Private Limited., and this Shipping Policy outlines the terms and conditions governing the shipping of products purchased from our website.
1. Shipping Methods
ZiGoo offers various shipping methods to meet your needs. The available options may include:
- Standard Shipping: Economical option for non-urgent deliveries.
- Express Shipping: Faster delivery for urgent orders.
- Same-Day Delivery: Available in select locations for certain products.
2. Shipping Costs
Shipping costs vary based on several factors, including:
- Shipping Method Selected: Standard, Express, or Same-Day.
- Destination: Shipping costs may vary based on the delivery location.
The total shipping cost will be calculated and displayed at checkout before you confirm your order.
3. Processing Time
Orders are typically processed within 1-3 business days after payment confirmation. Processing time may be longer during peak shopping periods or holidays.
4. Delivery Times
Estimated delivery times will depend on the shipping method selected and the destination. Generally, you can expect:
- Standard Shipping: 5-10 business days.
- Express Shipping: 2-4 business days.
- Same-Day Delivery: Available for eligible items and locations.
Delivery times may vary due to unforeseen circumstances, such as weather conditions, holidays, or carrier delays.
5. Order Tracking
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your shipment's status. You can also check your order status by logging into your ZiGoo account.
6. Shipping Restrictions
Some products may have shipping restrictions due to regulations or safety concerns. We will notify you during the checkout process if an item cannot be shipped to your location.
7. International Shipping
ZiGoo currently ships to the l shipping rates and delivery times will vary based on destination and customs regulations. Please be aware that import duties and taxes may apply and are the responsibility of the customer.
8. Undeliverable Packages
If a package is returned to us as undeliverable (due to an incorrect address, failure to pick up from the carrier, etc.), we will issue a refund for the item(s) only after receiving the returned package. Shipping costs are non-refundable.
9. Lost or Stolen Packages
ZiGoo is not responsible for lost or stolen packages after they have been marked as delivered. If you believe your package is lost or stolen, please contact the carrier for assistance.
10. Contact Us
If you have any questions or concerns regarding our shipping policy, please reach out to our Customer Support team at:
- Email:support@zigoo.com.
Thank you for shopping with ZiGoo! We appreciate your business!