Terms and Conditions
Welcome to ZiGoo! Zigoo Deals brand is powered by Thai Green Power Solution India Private Limited., and these Terms and Conditions outline the rules and regulations for using our e-commerce platform. By accessing or using any part of the ZiGoo website, you agree to comply with these terms. Please read them carefully, as they constitute a legally binding agreement between you (the customer) and us (ZiGoo).
1. Acceptance of Terms
By accessing and using ZiGoo, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy and any other policies we may post on the platform. These terms apply to all users of the site, including, but not limited to, users who browse, register, or purchase products.
- What This Means: By using the site, you're entering into a contract with us. If you disagree with any part of these terms, please refrain from using the site.
- Updates: ZiGoo reserves the right to amend or update the Terms and Conditions at any time. Continued use of the platform after changes are made implies your acceptance of the new terms.
2. User Accounts
To access certain features of ZiGoo (such as making purchases), you may need to create an account. You are solely responsible for maintaining the confidentiality of your account credentials and for any activities or actions that occur under your account.
- Account Creation: You must provide accurate and up-to-date information, including your name, email address, and payment details. You agree not to impersonate someone else or use another person’s account.
- Account Security: You are responsible for safeguarding your password. If you suspect any unauthorized use of your account, notify us immediately at support@zigoo.com.
- Multiple Accounts: You are prohibited from creating multiple accounts unless specifically allowed by ZiGoo for certain features.
3. Product Information
We strive to ensure that all information regarding product descriptions, pricing, and availability is accurate and up to date. However, errors may occasionally occur.
- Errors: If a product is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel any orders placed for the product at the incorrect price.
- Product Colors and Images: While we aim to display product colors as accurately as possible, we cannot guarantee that your device’s screen will accurately reflect the actual color.
- Availability: Products displayed on the website may be out of stock or discontinued. We reserve the right to change product details and discontinue items at any time without prior notice.
4. Pricing and Payment
All prices listed on ZiGoo are in Thai Baht (THB) or other local currencies, as applicable. Prices are subject to change without notice.
- Accepted Payment Methods: We accept major credit and debit cards, bank transfers, and third-party payment platforms like PayPal.
- Payment Authorization: By placing an order, you authorize us to charge your provided payment method for the total amount of the purchase, including any applicable taxes, shipping, and handling charges.
- Currency Conversion: For international customers, payment will be processed in your local currency, subject to conversion rates set by your payment provider. ZiGoo is not responsible for any conversion fees or additional charges imposed by your bank or payment provider.
5. Shipping and Delivery
ZiGoo ships globally, with delivery times varying based on the destination and shipping method selected. We will provide an estimated delivery date at checkout, but we do not guarantee delivery times.
- Shipping Costs: Shipping fees are calculated based on the destination and weight of your order. These costs will be displayed at checkout.
- Customs and Import Duties: For international orders, you may be responsible for customs duties or import taxes imposed by your country. ZiGoo is not liable for these charges.
- Delivery Issues: Once an order has been shipped, the risk of loss or damage is transferred to you. If a package is lost or damaged during transit, please contact us so we can assist in resolving the issue with the carrier.
6. Returns and Refunds
At ZiGoo, we want you to be fully satisfied with your purchase. If you’re not happy with a product, you may be eligible for a return or exchange.
- Return Window: You have 7 days from the date of delivery to initiate a return. Items must be unused, in their original condition, and with original packaging.
- Non-Returnable Items: Certain products, such as perishables, personal care items, or clearance items, may not be eligible for return. This will be clearly stated on the product page.
- Refund Process: Refunds will be processed once we receive and inspect the returned item. Depending on your payment method, it may take 14 business days for the refund to reflect in your account.
- Return Shipping Costs: Unless the product was defective or incorrectly shipped, you will be responsible for covering the return shipping costs.
7. Intellectual Property
All content on ZiGoo, including but not limited to, logos, graphics, text, images, product descriptions, and website design, are the intellectual property of ZiGoo or our licensors.
- Usage Restrictions: You may not copy, reproduce, modify, distribute, or exploit any part of the website without our express written consent.
- Trademarks: All trademarks, service marks, and logos used in connection with ZiGoo are the property of their respective owners. Unauthorized use is prohibited.
8. Limitation of Liability
ZiGoo will not be liable for any direct, indirect, incidental, or consequential damages arising from your use or inability to use the platform, including but not limited to:
- Loss of profits or revenue.
- Data loss or unauthorized access to your personal information.
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Service interruptions, bugs, or errors on the website.
ZiGoo provides the platform "as is" without any warranties, either express or implied. To the maximum extent permitted by law, ZiGoo disclaims all warranties, including implied warranties of merchantability and fitness for a particular purpose.
9. User Conduct
You agree to use the website in a lawful manner and in accordance with these terms. You agree not to:
- Engage in any fraudulent, illegal, or unauthorized activities, including the use of bots or automated tools to access the site.
- Interfere with the platform’s operation or compromise its security.
- Use the platform to distribute spam, viruses, or harmful code.
- Resell products or services purchased from ZiGoo without prior written consent.
Any breach of these terms may result in the termination of your account and legal action.
10. Changes to Terms
ZiGoo reserves the right to modify or update these Terms and Conditions at any time, without prior notice. Changes will take effect immediately upon posting the revised terms on the website.
- Notification of Changes: It is your responsibility to review these terms periodically. Your continued use of the platform after any changes means that you accept the revised terms.
11. Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of the Kingdom of Thailand, without regard to conflict of law principles.
- Jurisdiction: Any legal disputes arising from your use of the ZiGoo platform will be subject to the exclusive jurisdiction of the courts of Thailand.
- Dispute Resolution: In the event of a dispute, you agree to attempt to resolve the issue with ZiGoo informally before pursuing legal action.
12. Contact Information
For any questions, concerns, or inquiries regarding these Terms and Conditions, please reach out to our customer service team at:
- Email:support@zigoo.com.